Continued from page 1
The Baby Boomers They are in their fifties. They still have a major impact on retailing as indicated by
large amount of Ray Charles’ music being purchased on his untimely death.
This sector has money, but no time. They are in
D.I.M (Do It for Me) sector and have driven new business sectors in landscape design, rent a “hubby” and chefs preparing meals in their homes. They have driven
organic food movement and
“slow” movement.
They are prepared to pay for someone to remove stress, yet also still want to be involved and are prepared to pay to indulge in
fun part of
task and to purchase
fashion statements.
Greying Tigers This final group are
over 60’s. Researchers, a few years ago suggested that this group would be an affluent, stay at home sector and as a result gardening and entertainment would boom,
The home improvement industries have reaped
rewards of this growing group but not to
extent they thought.
This group of greying tigers is not staying at home. The cruise industry, golf courses, theatre, restaurants and general travel industry have all grown rapidly by targeting this adventurous group.
They are
most price sensitive and nostalgic sector of
population, but give them a comfortable experience and they will be loyal.
Your Challenge The real challenge with generational marketing is that you need to create excitement and sanctuary for all these groups, often in
same building. It’s not easy, especially when you try and mix Greying Tigers with
IKEA babies, but get it right and business should blossom.
Ten Generational Marketing Retail Tips
1.Change
music style during
day to attract different age groups into your store at specific times of
day. 2.Have Generation X style workshops on a specific day of
week to attract that age group. 3.Have a “discount” day for Greying Tigers on one day a week. You may want to promote this via old peoples’ homes. 4.Use colour theming throughout
store to distinguish different zones by
use of colour. 5.Provide children’s activity days on a specific day of
week to attract
Jones Generation. 6.Display products in different combinations to attract different age groups eg: D.I.Y Package D.I.M Package D.I.W Packages (Do It With Me) 7.Promote services from your store to attract Baby Boomers. This may be a window cleaning service in a curtain category or a landscape design service in a garden centre. 8.Read
magazines that are targeted to
different age groups, so you’re aware of what they are being exposed to. 9.Make sure printed signs are in bigger print when targeting Greying Tigers. 10.Keep changing; your consumers are.

John Stanley is a conference speaker and retail consultant with over 20 years experience in 15 countries. John works with retailers around the world assisting them with their merchandising, staff and management training, customer flow, customer service and image. If you would like to receive John’s monthly newsletter please visit www.johnstanley.cc or email us on newsletter@johnstanley.cc.